Domestic or local Shipping
Processing:

All orders have a processing time of 24 hours. All transit times count in business days (Monday- Saturday). Pick-up day count as Day 0.

Please Note: We do not process orders on sunday and major holidays. Any orders placed at this time will continue processing the next business day. 

Order Tracking: 

VIP vapors offer reliable service, cannot guarantee transit and delivery times. After placement of order, tracking number will be sent to the email address or mobile number specified on account. So customer can track and check about status.

Delivery to Shipping Forwarder: 

Vape Shop ensure about all orders dispatched in a perfect condition with bubble wrap to offer the best customer experience. It might be possible that courier companies or any government agency open parcel and repack it. Than we are Sorry guarantee is voided, VIP team can provide a video proof about packaging and dispatching. Therefore, we cannot be held responsible for damages, missing items and/or other issues that occur after initial delivery. Once the order has arrived safely to the shipping address provided on order, Vape Store is no longer responsible for the delivery of and/or condition of the order, including but not limited to issues with loss, damages and breakage, customs seizure, missing items, etc. 

Order Discrepancies: 

If item was damaged, missing, or incorrect you must email us within 24 hours of the packages delivery. Once claim has been submitted, reviewed, and approved, team will assist to correct issue. 

Cancel or Alter Orders: 

Orders may be edited up to 60 minutes after being placed. After that time, please contact Customer Service Team immediately if customer wish to make a change in order. 

Due to the volume of orders Vape Store efforts to provide the most expedient service to customers, once an order has been placed, cannot guarantee it can be alter, change, or cancel upon request.

Refund policy:

VIP vape offer warranty policy for the kits sale from counter only vip vape store donot offer any warranty policy for online sell but customer can claim to company directly by showing store reciept as a proof. Or VIP vapors team will help to connect customer with the local brand ambassador, to entertain matter.

Coil burn, coil leakage issues, Broken devices, repaired devices and unsealed flavors will not entertain. All devices are branded with official seal packaging by company and warranty card is inside box.

Change of mind, colors issue, external battery not supported issue, coil leakage, coil burn problems will not consider and entertain.

VIP team check all information on website very carefully. However, an occasional error may occur, or manufacturers might update information team unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors. In that case we have right to cancel order without prior notice.

Payment Options:

For the first time in vaping industry VIP vape store offer services with cashless delivery or cash on delivery both. If customer want to pay online or transfer money through bank account yes we deal with that, just place the order with non-cash delivery option and then transfer money of selected item and take screen shot after transfer and send us at whatsapp number with order details, how simple is that.

Note:

  • Order will be automatically cancel if customer do not pay online or transfer money within 24 hours after order confirmation.
  • Order will not process till customer order details match with the transfer money
  • Transfer money should be accurate and should match with the order and product price.
  • In appropriate transfers and low amount compare to the order amount will not be entertain and vape store will not be liable to pay back that amount.
  • Order will not process until confirmation from customer through whatsapp or email.
  • Company will not liable for the network error or errors by the banking sectors the order will not process until it gets the payment or valid email message by the bank for less error its more better to text us before transfer.